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Q. How is the new SDI Partner Rewards program different from the program in which I am already participating?
A. We took a good program and made it better. Not only are there greater rewards, but the entire process of participation has been streamlined. It is faster and user-friendly with secure website access to your surveys, points and valuable information you won’t find anywhere else. You’ll also be able to shop our exciting online rewards catalog, enroll for additional surveys and so much more.
Q. Will I still be a panelist on surveys on which I currently participate?
A. Absolutely! And we hope you’ll consider enrolling in other applicable surveys. More points – more rewards! While the incentives have improved, your survey requirements remain the same. We still need your consistent monthly participation. But now the process is easier and online.
Q. What kinds of rewards are included in this program?
A. To reward your time and effort, you'll accumulate points over time and across multiple surveys. Then, you can apply your points toward exciting products from our extensive on-line catalog, which includes state-of-the-art electronic equipment, sporting goods, jewelry and so much more. Or, you can use your points for gift-certificates from restaurants such as Outback Steakhouse® and well-known companies such as L.L. Bean®. Click on the “Preview Rewards” link at the top of this page to preview some of the rewards available.
Q. You mention that I’ll be receiving valuable data from my colleagues across the country? What kind of data? Is my personal information shared with other doctors?
A. All your personal information is kept completely confidential. The data we share will be aggregated. Topics might include the prescribing habits of your colleagues across the country, the best attended industry events and medical professionals preferences toward pharmaceutical communication.
Q. I’ve had enough of computers, can I still complete my surveys in paper format?
A. Of course. It’s your choice. You can choose the format you prefer when you enroll or you can change your communication preferences in your profile if you are already a panelist. However, you may be missing out on helpful online features such as easy access to your data, direct links to industry information and more.
Q. I’m a current panelist. How do I sign in to the SDI Partner Rewards site to access my account?
A.It’s easy! Just go to www.VerispanPartnerRewards.com and enter your user name and password in the big blue box in the middle of the page. Once you hit the login button, you will be redirected to the site. There you can access your surveys, view your points availability, cash in your points for great rewards and more.
Q. I haven’t signed up to participate yet. How do I get a user name and password?
A. There are a few ways to get a user name and password. If you received a mailing or email from SDI asking you to participate in the Partner Rewards program, there is a user name and temporary password included in your mailing. Just enter it in the boxes, click the login button, then complete the enrollment form.
If you haven’t received a mailing or email from SDI asking you to participate, just click on the “Enroll Now” button and complete the enrollment form.
Q. What is the panelist advisory board?
A. The board consists of dedicated physicians, physician assistants and nurse practioners who contribute their insights to SDI with the intention of creating a program that implements the true measure of your impact on the healthcare information industry.
Q. How can I apply to be on the panelist advisory board?
A. You must be an active panelist to apply. If you are a current panelist, click on the Advisory Board link at the top of the page to sign up.
Q. How do I take the surveys for which I am enrolled?
A. It’s easy! Once logged in, go to the My Survey’s page. There you will see the surveys for which you are currently enrolled and will have the ability to sign up to participate in additional surveys.
The site will tell you when the surveys for which you are enrolled are available for completion.
Q. What surveys are available?
A. SDI offers various types of surveys based on your location, pharmaceutical sales representative activity, online promotion activity and meeting and event participation. Survey questions are easy to answer. For example, in the Personal Selling Audit and Hospital Selling Audit, panelists are asked to list all medications discussed during a pharmaceutical sales call. Panelists are also asked if the sales call occurred over the phone or at what location (office, hospital, etc.).
Be assured your identity and participation are strictly confidential.
Please see About Surveys for details on SDIs' offerings.
Q. How often are surveys conducted and how long will they take to complete?
Surveys are conducted monthly. We need your consistent participation and will reward your commitment. You can participate either online or via a paper journal mailed to you each month. We know you’re busy. You can choose surveys in which you wish to participate and how you want to complete them during registration.
The time is takes to complete each survey during the month varies from survey to survey based on your level of activity that month. It can take as little as 10 minutes or as much as an hour. Please consider your schedule when choosing which survey(s) you wish to participate. Points are awarded based on the time it takes to complete the surveys.
Q: How does the point system work?
A: A predetermined number of points are assigned to each SDI survey, depending upon its length and complexity. When you complete and return a survey, your online shopping account will be credited with the number of points assigned to that particular survey. In order to be eligible for items with a higher point value, you can save points and combine them across several surveys. You may redeem your points, at any time, for items in the online catalog or any of the gift certificate(s), as long as your "point balance" meets or exceeds the "point value" of the item(s) selected.
Q: How do I redeem points?
A: As an active panelist, you can redeem your points by shopping on the SDI Partner Rewards website. Just go to the “My Partner Rewards” section to view your points totals and to shop on our online catalog. If you would like a hard copy of the catalog, a contact a Partner Rewards Specialist at 800-628-3186 or via email at rewards@verispan.com.
Q: How soon will I receive my points?
A: Points are credited to your account as soon as your information is received and processed by SDI.
Q: What do I do if I find a discrepancy in my total points?
A: If you feel there is an error that needs to be corrected, contact a Partner Rewards Specialist at 800-628-3186 or send us an email at rewards@sdihealth.com.
Q: How do I donate my points for a charitable donation?
A: Contact a Partner Rewards Specialist at 800-628-3186 or send an email to Rewards@sdihealth.com.
Q: How do I change my password?
A: You can change your password on the “My Profile” page of the new SDI Partners Reward website.
Q: What do I do if I’ve forgotten my username and/or password?
A: If you forget your username and/or password, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@sdihealth.com. A Specialist will email you your Security Protected username and password.
Q: Can I view all of my past orders and transactions online?
A: Yes. All point redemptions and gift returns that have been processed since March 5, 2002 will appear on your account history. You can view and print your account history on the “My Profile” page of the SDI Partner Rewards website.
Q: What do I do if I find a mistake in my survey history?
A: If you feel there is an error that needs to be corrected, contact a Partner Rewards Specialist at 800-628-3186 or send an email to operationssupport@verispan.com.
Q: How do I enter or update personal or address information?
A: You can update your personal information on the “My Profile” page of the new SDI Partner Rewards website. We encourage you to keep your profile current to make the most of the program, including your communication preferences.
Q: Do you share my name and postal address with other companies?
A: No, we do not share or sell names or addresses with other companies. Please review to the Privacy Policy on this site for more detail.
Q: Which web browser should I use to view the new SDI Partner Rewards site?
A: We recommend you use version 4.0 or higher of either Netscape Navigator, Microsoft Internet Explorer or Mozilla FireFox. If you have a previous version of one of these browsers, you can download a free copy at each company’s Web site.
Q: Your web pages are wider than my computer screen. How can I see the full width of the pages without scrolling left to right?
A: Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768, etc.). To change monitor settings:
Windows users, go to Start menu: Settings: Control Panel: Display
Mac users, go to Apple menu: Control Panels: Monitors (or Monitors & Sound) (Is this still accurate?)
Q: How do I place an order?
A: Shopping Step-by-Step
1. Find the Items You Want… Browse, Shop, Have Fun!
Click on a category on the left navigation menu. All gifts in the category are displayed. Click on a gift to see a larger picture, more gift details and gift options, such as size, color, etc.
Click on the gift for which you are interested. For gifts for which you have enough points, an Add to Cart button will be displayed, giving you the option to select the gift to order. If you do not have sufficient points to order a gift, the message, “Sorry, you do not have enough points to buy this item” will appear.
Or, if you want to see only gifts for which you have enough points, select the Affordable Gifts Only box at the top of the page.
2. Searching for Gifts
In addition to browsing for gifts, you can search for gifts by point range, category or keyword. To search for a gift, click the Search link at the top of the page. You can search by Point Value, Category and Keyword options. When you click Search, a page displaying all items matching your search criteria appears. You can view a gift from the list by clicking on its name.
3. Adding Items to Your Shopping Cart
When you’re ready to add an item to your Shopping Cart, choose from the available options for size, color, etc. Then click Add to Cart. The Shopping Cart page appears listing all items in the cart. Click Continue Shopping to continue shopping, if desired.
4. Starting Checkout from the Shopping Cart
When you are finished adding items to your Shopping Cart, click Checkout. An Order Summary page appears, displaying the quantity, options and point value for each item you have ordered. To make changes, return to the Shopping Cart by clicking the link on the page.
5. Selecting Shipping Addresses
When you are ready to submit your order, click Submit to have the order shipped directly to you.
You can opt to have the order shipped to an alternate address by clicking Change. The Address Book page appears, displaying all addresses for your account. You can select an alternate address from the already existing addresses, or you can enter a new address in the New Gift Address fields. Please note: gift merchandise cannot be shipped to a PO Box. In order to avoid a delay in the shipment of your order of gift merchandise, you must provide a "street address.” Once you add an alternate address, it will be saved for your future use.
To edit a shipping address, click Edit next to the address you wish to edit. The Address Update page appears displaying the address information currently in the system. Make any desired changes and then click Continue. The revised address now appears on the Address Book page.
On the Address Book page, click the Ship to this Address button for the address to which you want to ship your order
Your order is now complete. You may want to print the Order Summary page, which lists your order number and when you can expect to receive your gift.
Q: Can I send a gift to someone other than myself?
A: Yes. When you are completing your order, you can change the address to which your gift is shipped. Please note: gift merchandise items cannot be shipped to a PO Box. In order to avoid a delay in the shipment of your order of gift merchandise, you must provide a "street address.”
Q: To order, does my browser need to be set to “accept cookies”?
A: Yes. Your browser has to be set to accept cookies before you can place an order on the SDI shopping website. Your browser needs to be set to accept cookies before you can logon to any SDI website, so if you are reading this, your cookie setting is fine. You can change the cookie setting in your browser’s Preferences, usually found in the Edit menu.
Q: What is the Shopping Cart?
A: The Shopping Cart is a convenient place to hold all the items you'd like to buy. Click the Add to Cart button for any item you'd like to order, and we'll place it in your bag for you – and show you a list of everything that's currently in your bag. When you're ready to place your order, just access your Shopping Cart and click the Checkout button.
Q: What if I have a problem while placing an order?
A: Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you're not sure about what to do next to complete your order, try beginning with your Shopping Cart. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com.
Q: Can I cancel an order online once it’s been placed?
A: You cannot cancel your order online. To cancel an order, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com.
Q: How soon after I place an order can I expect to receive it?
A: How soon you can expect your gift to arrive depends on the gift you order. Gift certificates arrive approximately three to four weeks after you place your order. Merchandise will arrive approximately four to six weeks after being ordered.
Q: How do I check the status of my order?
A: To check the status of your order, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com.
Q: Can I make changes to my order after it has been submitted?
A: No. Once you have submitted an order, you cannot make changes to it yourself. If you need to make a change to an order, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@veispan.com.
Q: Will I be informed if an item I have ordered is out of stock or on backorder?
A. Yes. If an item you have ordered is out of stock or on backorder, we will contact you by phone, mail, or email. At that time, we will inform you about when your order will be available.
Q: Can I cancel a backordered item?
A: Yes. To cancel a backordered item, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com.
Q: Will I receive an order confirmation?
A: When you submit your order, the Order Summary page displays your order number and the estimated delivery time for your gift. You may want to print this page so that you have a record of your order. You can also go to your “My Partner Rewards” page to see that the order was “submitted.”
Q: Can I ship a gift to an address other than mine?
A. Yes. When you are completing your order, you can change the address to which your gift is shipped. Please note: gift merchandise cannot be shipped to a PO Box. In order to avoid a delay in the shipment of your order of gift merchandise, you must provide a "street address.”
Q: How are orders shipped?
A. At this time, we are only able to ship to US addresses. Gift merchandise is shipped primarily via United Parcel Service (UPS) and occasionally by FedEx. Both UPS and FedEx require a street address for deliveries. Gift certificates are sent via the US Postal Service and may be shipped to a post office box.
Q: Do I need to be present to receive my gift?
A: No. In the rare case when UPS requires a signature, they will leave you a notification, which you can sign and leave for the delivery person.
Q: Should I contact you or the carrier with questions about my package?
A: If you have questions about your package, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com
Q: What do I do if the package looks damaged?
A: If your UPS or FedEx package looks damaged, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com. In the case of larger items such as Furniture, Appliances, etc., delivered by a trucking company, where severe damage to the carton is apparent, do not accept the delivery and notify the Honoraria Fulfillment staff as soon as possible.
Q: How long are products guaranteed?
A: All gift merchandise is covered by a manufacturer's warranty. The length of the warranty will vary depending on the product. Please contact a Partner Rewards Specialist at 800-628-3186 if you have further questions regarding a product's guarantee or email them at rewards@verispan.com.
Q: What is your return policy?
A: All unused items may be returned within 30 days of receipt provided they are in original factory packaging and "new" condition. Gift merchandise can be exchanged for either another selection or you may have the points credited back to your "point balance". Please contact a Partner Rewards Specialist at 800-628-3186 for instructions on how to return gift merchandise or send an email to rewards@verispan.com Gift certificates should be returned via U.S. mail.
Q. What if I have a problem with an order I’ve received?
A: If you have a problem with an order you’ve received, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com.
Q: How do I return a gift?
A: If you need to return a gift, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com. We will provide you with instructions for how to package the item and will arrange for UPS to pick up the package at no cost to you. When you call or in your email, please be ready to provide the address from which UPS should pickup your package. Your package will be picked up within seven to ten days of when you call. When we receive your gift return, we will refund the points to your account.
Q: Can I exchange my gift?
A: Yes. In order to exchange a gift, you must first return it to us. Once we receive the item, we will process an exchange. To exchange a gift, contact a Partner Rewards Specialist at 800-628-3186 or send an email to rewards@verispan.com. We will provide you with instructions for how to package the item and will arrange for UPS to pick up the package at no cost to you.
Q: How long will it take for me to receive my exchange?
A: Your new gift will arrive approximately three to four weeks after we receive your returned gift.
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